I have been trying to get a hold of customer support since 2pm today and have gotten no where. Today, December 4, 2023, a technician came out to take a look and said that it was cosmetic and they do not cover that either. I have tried calling Lowes where I made the purchase and they told me they only carry a 48 hour warranty, and directed me to calling the extended warranty company that we had purchased through them as well. For a home appliance that is meant for daily normal use I think this is unacceptable. But I was unsure, so I cleaned it with my normal warm water and soap, only to find out that the paint was indeed chipping off, and on some parts bubbling. Once our Thanksgiving dinner was done I noticed that it seemed that the paint was bubbling. On Thanksgiving I used the oven and stove top for much longer times than i had done so previously. One week after the purchase I tested out the oven and it worked pretty well. for my next oven.ĭO NOT BUY!!! Paint is comming off! I bought this stove top not even a month ago, when i received it i was pretty happy with the looks and seemed to be working pretty well. He has found another replacement for the replacement and it is somewhere here in the USA, however we still haven't heard from him as to when we can expect to see him again to replace the new plastic vent trim. A service man was called and ordered a new piece, which will probably do the same thing, but what choice do you have at this point? The new piece came, but when the undamaged box was opened by the service person, it was broken. Surprise, surprise, a plastic part doesn't fare well in hot temperatures!! After only a few uses, this piece has bubbled up and is disintegrating, leaving behind a surface of residue which is falling off each time you use the oven. One of them is the "vent trim" which is the top trim piece of the oven door. However, like everything else in this world, it has some plastic parts instead of metal. We like the feature of the tilt away grates which make it very easy to keep the stove top clean. Plastic oven parts!!! We bought this range because of it being a brand that we believed was a good known commodity. Excludes bakeware, cookware, garage flooring, extended service plans, refurbished or open box, bundle offers, financing offers, clearance products and advertised pricing based on misprint or error. We will match pre-tax price including installation and parts. ‡‡Price matching is limited to identical products that are in stock at the retailer whose price is being matched at the time the price match is requested. Major appliances limited to washers, dryers, refrigerators, ranges, cooktops, wall ovens, microwaves, dishwashers, hoods, freezers, beverage & wine centers, ice makers and compactors. Dollar threshold based on sale price of in-home delivery products excluding taxes, delivery, install/uninstall, and haul away. Availability of delivery, install & haul-away services vary by location-see checkout for services available to you. §§Free installation and Haul-Away on orders over $1000. Dollar threshold based on sales price of in-home delivery products excluding taxes delivery, install/uninstall and haul away. Discount taken off sale price excluding taxes, delivery, install/uninstall and haul-away.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |